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In order for a business to provide excellent customer service they must provide extensive training for the employees. The training includes reminding everyone from the highest to the lowest paid, from the owner to the newest hired that the customers needs are the most important. According to www.amirillonet.com “customer service starts first with business owner’s attitude and then trickles it way down to the employees.” Training the employee to realize that everyone benefits from excellent customer service, not just the business but the customer as well. The company needs to train the employees to stay focused on staying committed to “serving the customer.” Losing the focus on staying committed could be the biggest mistake for a business and its employees. This could cause the customers to lose interest in the company or feel dissatisfied.
The first one is reliability
Customer service is the ability of a business to constantly give a customer what they want and need. The ability to constantly and consistently exceed customer’s expectations is considered to be excellent customer service. Excellent customer service can be achieved in numerous ways. According to a customer service article from www.onlineshawnee.com there are ten variables in providing customer service. At business can work on these variables to provide excellent service.
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Customer service is a vision that starts with employees’ obligation to provide top service to the customer. This vision needs to be understood by everyone in the company. Every individual within the company must accept the responsibility to provide quality service and to know how important this service is to the customer.
This service includes everything from the attitudes of the employees to how accessible the business is to the customer. If everyone does not realize this vision it could be very costly to the business and cause the organization to lose credibility, which in turn will keep it from attracting any new customers.
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What’s more, according to a Gartner survey, companies that implemented customer experience-focused projects back in 2015 started out by collecting and analyzing consumer feedback. So, to offer customers a great experience, you need to know their opinions, complaints, and suggestions first.
Some modern consumers prefer helping themselves than going through a customer support rep or process. According to a Zendesk survey of 7,000 respondents, around 53% of people considered it was more important to be able to resolve their own service-related problems by themselves.
So, the idea is to wow loyal clients with an experience they won’t forget any time soon, something that is really relevant to their tastes.
10. Offer 24/7 Customer Support
The result? The customer in question wrote about this event online, and it got so popular it ended up being a hit story on Forbes.
When consumers encounter a problem with your products/services or have a question about your brand nowadays, they expect you to offer a quick, decent response. Think about it – people today don’t usually get to enjoy a lot of free time. Thus, having to spend even half an hour dealing with customer support can seriously harm customer satisfaction levels.
In reality, offering consumers an “irresistible offer” is all about reducing purchasing anxiety through various means to help them have an easier time trusting your services and products so that they will be much more likely to buy from you instead of your competitors.
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